FAQ
PRODUCTS:
Which clothing size should I get?
Some of our items fit true to size, however other items have a boxy or slim fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.
The item I want is out of stock. Will it be restocked?
We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. You can subscribe yourself at the foot of the page to get notified when your item is back in stock.
How do I take care of my items?
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.
Are the product prices on this website including VAT?
Yes, all product prices shown on this website are including VAT.
ORDERS & DELIVERY:
I didn't receive an order confirmation. Why not?
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox. If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.
I've just placed an order, is it still possible to modify or cancel my order?
In order to process all orders quickly, we immediately send all orders to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
If you wish to modify or cancel your order, please contact us immediately. We will look into the status of your order and if it hasn’t been processed yet. This is not applicable during sale periods
Once your order is picked, it’s no longer possible to cancel or change the order. Once your order is delivered to you, you can send it back as long as the item has not been used. Note, it will then be returned to us at your costs. Once the return has been processed, your purchase amount will be refunded.
I made a mistake with my shipping address. What can I do?
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
In order to guarantee fast processing, orders are packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
What is the delivery time of my order?
Due to the high volume of traffic and sales during the Holiday Season, delivery times might be affected. We offer the following shipping schedule during non-sale periods:
Deliveries within the Netherlands and Belgium:
All orders placed before 7:00 pm on working days, will be delivered within the next 3 to 7 working days. We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.
Deliveries within Germany:
All orders placed before 7 pm on working days, will be delivered within the next 5 to 10 working days.
Deliveries within the European Union:
From 7 to 14 working days.
Do I have to pay customs or import duties?
If you place an order outside the EU, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.
RETURNS:
What is your returns policy?
Our returns policy allows you to return products unused within 14 days of receiving them. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original labels attached and in the original packaging. Note, sending products back to us will be at your own costs.
For hygiene reasons, underwear briefs, bodies and swimwear cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
How can I return an order?
You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging. Furthermore, items have to be unwashed and with all labels still attached.
Fill in the merchandise return form and add it to the parcel.
The order is ready to be returned. Please go to your preferred postal service point and ship the box to:
DMNDBK AMSTERDAM
KERSPELSTRAAT 13
3641 JS MIJDRECHT
THE NETHERLANDS
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, DMNDBK AMSTERDAM cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly.
When can I expect my refund?
We will refund your return as soon as possible and at the latest within 30 days of receiving your return.
Is it possible to exchange items?
We don't exchange products. If you would like to return your item for another item or size, you can follow our regular return process and order a new item.
What is VAT?
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.
Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is added to the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.
MY ACCOUNT:
How do I create an account?
Click ‘My account’ on our website. In order to register, all fields with a star need to be filled in.
What are the advantages of having an account at DMNDBK AMSTERDAM?
A DMNDBK AMSTERDAM account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.
How can I delete my account?
We can delete your account whenever you want. Send us an email at info@dmndbkamsterdam.com and we’ll delete your account.
SALE PERIODS:
Can I cancel/change my order?
During sale periods due to the high traffic of sales and special offers, cancelling or changing any international or domestic order won’t be possible.
Can I return/refund my sale order?
You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging. Furthermore, items have to be unwashed and with all labels still attached.
Fill in the merchandise return form and add it to the parcel.
The order is ready to be returned. Please go to your preferred postal service point and ship the box to:
DMNDBK AMSTERDAM
KERSPELSTRAAT 13
3641 JS MIJDRECHT
THE NETHERLANDS
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, DMNDBK AMSTERDAM cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly.
My sale order is cancelled. What happened?
We're sorry that your order has been cancelled. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear on stock, but is possibly purchased by another customer at the same time. Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled because of out of stock items.
Will it be possible to use a discount code/gift card on sale items?
The use of discounts or gift cards on sales items is not allowed.